10-YEAR HEALTH COMMITMENT
(For Puppies Purchased After 04-14-2023)
Central Park Puppies wants to inform potential puppy owners that owning a puppy involves regular veterinary visits and that the costs of these visits will be the responsibility of the owner.
Central Park Puppies makes every effort to ensure that puppies are healthy upon arrival, but as they are living creatures, health issues may arise.
Our commitment to addressing any health issues beyond the first year is contingent upon the owner purchasing pet insurance for the puppy for the first full 6 months from the date of arrival.
If the owner does not have an active insurance policy by a major medical pet health insurance provider for a minimum of the first 6 months, then our health commitment ends after the first year of your puppy’s arrival date.
The term "Veterinarian" refers to a licensed medical professional for animals as recognized by the state licensing authority.
The term “infectious period” refers to in this Agreement, the first Fourteen Days (14) after the puppy has been purchased by the purchaser and transferred to the customer’s home.
The "Purchase Price" referred to in this agreement only pertains to the cost of the puppy from Central Park Puppies and does not include any additional expenses such as taxes, shipping fees, health certificate costs, veterinarian expenses, shipping crates or any other costs incurred by the buyer.
Before a puppy is sent to its new home, it undergoes a thorough veterinary examination and the breeder follows our vaccination and deworming guidelines.
This commitment applies to any health issues that may arise after the puppy arrives.
This commitment is only valid for puppies that have been delivered and have continuously resided in the United States and Canada.
- Days 1-14: During the first 14 days after arrival, if your puppy is diagnosed with a contagious disease, illness, or parasite, Central Park Puppies will refund you for reasonable and sensible veterinary expenses up to the purchase price of the puppy, as long as you present the bills within Three weeks (03) of the puppy's arrival. This does not require the customer to have pet insurance.
- Year 1: Within the first year of arrival from Central Park Puppies, if your dog is certified by two licensed veterinarians of your choice to have a congenital or hereditary condition that significantly affects its health and you notify Central Park Puppies in writing of this condition within Five Business Days (05) of the first veterinarian's diagnosis, Central Park Puppies will refund you for reasonable, documented, actual veterinary expenses related to this condition up to the purchase price of the puppy.
- Years 2-10: For all breeds except for the English Bulldog breed, between the first and tenth anniversary of the date of arrival, if your dog is certified by two veterinarians of your choice to have a congenital or hereditary condition that adversely affects the dog’s health and you notify Central Park Puppies in writing within Five Business Days (05) of the first veterinarian's diagnosis, Central Park Puppies will, upon presentation of reasonable, documented, actual veterinary expenses related to this condition, provide you with a credit of 50% of the purchase price of your puppy to be used towards the purchase of another puppy from Central Park Puppies or refund you for your actual veterinary expenses up to 25% of the original purchase price of your puppy, at your discretion.
EXCLUSIONS FROM 10-YEAR HEALTH COMMITMENT
This commitment does not cover:
- The cost of regularly taking a puppy to the Veterinarian, feeding the puppy, providing medicine and supplements, training, grooming, cleaning, and any other expenses involved in caring for and owning a puppy.
- Injuries or accidents such as foreign object ingestion, falls, bruises, scrapes, bumps, choking, bug bites, or injuries caused by humans, runaway incidents, car-related injuries, and illnesses or injuries stemming from, or connected to, veterinary procedures such as spaying or neutering etc.
- Contagious diseases or parasites found more than 14 days after the puppy arrives.
- Diagnosis of hip dysplasia in breeds prone to it and who are either overweight or over-exercised.
- Physical characteristics, breed standards, or aesthetic preferences such as appearance, size, etc.
- Behavioral, personality, or temperament traits such as POTTY TRAINING, CHEWING, DIGGING, ETC.
- Hereditary illnesses diagnosed over 10 years after the puppy arrives.
- Health issues found over one year after arrival for English bulldogs.
- English bulldogs diagnosed with CHERRY EYE, ENTROPION, LOOSE HIPS, SKIN ALLERGIES, ELONGATED SOFT PALATE, SMALL TRACHEA, STENOTIC NARES, or other typical conditions for the breed at any time.
Low blood sugar, is a common issue for small breed puppies, especially those weighing 5 lbs. or less. Symptoms include low energy, loss of appetite, sluggishness, abnormal body temperature, and vomiting or diarrhea.
To prevent hypoglycemia, it is important to establish a proper and monitored feeding schedule for the puppy, especially during the first two weeks in their new home.
It may also be helpful to use supplements like NURI-CAL, NUTRI-STAT, KARO SYRUP, or processed honey to temporarily boost the puppy's energy and encourage them to eat.
Kindly note that hypoglycemia is not covered by our 10-year Health Commitment as it is not a hereditary or congenital condition, and it is ultimately the responsibility of the puppy's owner to ensure they are eating properly. We recommend familiarizing yourself with our cited video on hypoglycemia.
PUPPY OWNER OBLIGATIONS
In order to be eligible for our 10-Year Health Commitment, certain obligations must be met. These include:
- Obtaining proof of pet insurance from a major provider for at least six months from the puppy's arrival;
- Providing evidence of regular Veterinarian visits and maintaining records;
- Totally Avoid dog parks and other places where the puppy may interact with unknown dogs until vaccinations are completed;
- Not breeding the puppy;
- Providing appropriate exercise;
- Ensuring regular veterinary care;
- Following a healthy diet; and
- Providing proof of valid claims made through pet insurance.
Failure to meet these obligations will result in the termination of this Health Commitment.
If you have met the conditions outlined in this 10- year health commitment and your puppy is experiencing a health issue that you believe may be covered under this commitment, it is important that you contact Central Park Puppies immediately. You can do this by emailing [email protected] or calling (914) 207 7558.
FILING A CLAIM
Central Park Puppies offers two ways to process a claim. The First method is based on the table provided below and shall only require a copy of a paid, itemized invoice from the veterinarian for coverage to be provided. These are services that are not typically covered by pet insurance, but it is recommended that you check with your provider. Please note, the asterisk (*) indicates that the service is only valid if it was performed during the Fourteen Days (14) infectious period, defined as the first Fourteen Days (14) the puppy has been in the new home as follows:
|Parasites* giardia, coccidia, roundworms, tapeworms, whipworms and hookworms||Lab test confirming presence of ova or cysts||Elisa / Antigen positive only (no ova or cysts present)||Lesser of $200.00 USD or invoiced amounts for tests and medication|
|Vaccinations*||Only applies to core vaccines not received prior to going home.||All vaccines regularly considered a part of the puppy’s development after going home.||$60.00 USD per booster required.|
|Ear Infections*||Lesser of $200.00 USD or invoiced amount for tests and medication|
|Ear Mites*||Lesser of $150.00 USD or invoiced amount for tests and medication|
|Entropion||Lesser of $1100.00 USD or invoiced amount for procedure performed|
|Eye Infection*||Lesser of $300.00 USD or invoiced amount for tests and medication|
|Fleas and Ticks*||Lesser of $100.00 USD or invoiced amount for medication|
|Repair of Inguinal Hernia||Ideally addressed at time of spay/neutering Only the portion itemized as procedure||Anesthesia, spay/neutering||Lesser of $300.00 USD or invoiced amount for procedure|
|Repair of Umbilical Hernia||Ideally addressing at time of spay/neutering Only the portion itemized as the procedure||Anesthesia, spay/neutering||Lesser of $250.00 USD or invoiced amount for procedure|
|Kennel Cough*||Lesser of $350.00 USD or invoiced amount for medication|
|No Microchip||Lesser of $70.00 USD or invoiced amount to have chip inserted|
|Retained Tooth||Must be addressed at time of spay/neutering||Anesthesia, spay/neutering||Lesser of $500.00 USD or invoiced amount for procedure|
|Upper Respiratory Infection*||Lesser of $300.00 USD or invoiced amount for medication|
|Undescended Testicle||Only the portion allocated to addressing the additional procedure done at time of normal neutering.||Anesthesia, spay/neutering||Lesser of $300.00 USD or invoiced amount for procedure|
|Redundant Vulva||Entire procedure||Lesser of $300.00 USD or invoiced amount for procedure|
The Second method: For issues that are not listed in the table above, such as hereditary or congenital issues that are discovered after the first 14 days of the puppy being in it’s new home referred to as the "infectious period". However, there may be some issues that are discovered during the puppy's initial Veterinarian visit that may require treatment under this method.
INSURANCE POLICY AND OTHER COVERAGE
- If you have an active pet insurance policy, you must first seek reimbursement from your provider for any claims related to your puppy.
- For claims that are deemed valid by your insurance provider, Central Park Puppies will refund you for up to $300 USD of your deductible and 100% of your copay, for a period of 10 years from the purchase of your puppy, with the exception of certain breed exclusions.
- If your insurance provider does not consider the claim to be valid, there is no further recourse available through Central Park Puppies.
- In the event that you do not have active pet insurance within the first six months or if you cancel it within the first six months of your puppy's arrival, the 10 Year Health Commitment will not be valid.
- If you cancel pet insurance after the first 6-month period, a claim will be considered valid once copies of your puppy's health records and any other relevant information about the health issue are provided. Central Park Puppies will then review the claim and determine if and to what extent it is covered under this 10-year health commitment. This process may require additional opinions from veterinarians chosen by Central Park Puppies.
- If your claim is not deemed valid, there will be no further recourse. It's important to note that in the case of severe knee, elbow, or hip dysplasia, the X-ray should have the registered name and/or number, the name and address of the veterinary clinic or hospital that took the X-ray, and the date it was taken clearly marked in the film emulsion. Additionally, the X-ray and report must meet the submission standards set by the Orthopedic Foundation for Animals.
WHO MAY FILE A CLAIM
This 10-year health commitment is only valid for the original buyer of the puppy from Central Park Puppies and cannot be transferred to any subsequent owners.
This 10-year health commitment provides specific legal rights to the original purchaser of the puppy from Central Park Puppies, and they may also have additional rights that vary depending on the state they reside in.
Any disputes related to this 10-year Health Commitment will be resolved through arbitration in accordance with the Terms and Conditions of Sale.
If you are eligible for a credit and choose not to use it, Central Park Puppies will not be held responsible for any further claims and you will have forfeited your right to pursue any further legal action against Central Park Puppies.
The purchaser and Central park puppies acknowledge that this Agreement is reasonable, valid and enforceable. However, if any term covenant, condition or provision of this Agreement is held by court of competent jurisdiction to be invalid, void or unenforceable, it is the parties’ intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result.